Feature directory
Everything in CGS, in one place.
Features are grouped into six product areas. Organisations choose the modules and audits relevant to their services.
Workforce & HR Compliance
Monitor whether workforce requirements and processes are being completed, from recruitment through to leaving.
HR policies and procedures
Keep workforce policies current and track acknowledgement.
Recruitment and selection tracking
Follow each candidate's pre-employment checks.
Employee personnel files
Hold personnel records securely within your workspace.
Onboarding and induction
Track that every new starter completes induction.
Training and development
Monitor training completion and renewal dates.
Supervision and appraisal
Schedule and record supervisions and appraisals.
Spot checks and competency assessments
Record observed practice and competency outcomes.
Attendance, absence and leave
Monitor absence patterns and leave records.
Performance, conduct and employee relations
Keep documented records of formal processes.
Staff wellbeing and engagement
Support wellbeing with privacy-protected reporting.
HR compliance audits
Audit workforce records against your requirements.
Leavers and exit management
Record exits and exit feedback consistently.
CGS does not provide payroll processing or payroll administration.
People We Support — Assurance & Tracking
Compliance monitoring and auditing for the people you support. CGS complements your existing care management system by providing an additional layer of quality assurance and governance oversight.
Referral tracking
Follow referrals from enquiry to start.
People supported register
A governance view of the people you support.
Care planning compliance tracking
Check care plans are in place and reviewed.
Care plan review monitoring
Highlight reviews that are due or overdue.
Mental capacity assessment review tracking
Monitor MCA review dates.
DoLS monitoring
Track Deprivation of Liberty Safeguards status and dates.
MAR chart and care plan audits
Audit medication records and care plans.
Financial and risk assessment audits
Audit service-user finances and risk assessments.
CGS is not an electronic care planning, medication administration or visit scheduling system.
Governance & Audits
Choose the audits relevant to your services, build your own audit programme and follow every finding through to an improvement action.
Governance audit library
Choose from a library of governance audits.
Audit programme planning
Decide which audits apply and how often.
Audit scoring and ratings
Internal CGS ratings — not official CQC ratings.
Improvement action tracking
Assign owners and due dates, and monitor progress.
Organisational risk management
Audit risk across organisational domains.
Governance meetings
Structure governance and team meetings.
CQC mock assessments
Self-assess against relevant CQC expectations.
Governance reports
Bring governance activity together for review.
Quality & Safety
Record incidents, concerns and complaints, and link them to improvement actions, risks and governance monitoring.
Incident, accident and near-miss logs
Record and review what happened.
Safeguarding concerns
Keep oversight of concerns and their progress.
Complaints management
Track complaints through each stage.
Feedback management
Capture compliments and feedback.
Statutory notification logs
Keep a log of notifications you have made.
Investigation tracking
Follow investigations to a conclusion.
Corrective and preventative actions
Assign and monitor follow-up actions.
CGS does not submit statutory notifications or safeguarding referrals to external authorities.
Compliance & Risk
Maintain oversight of organisational responsibilities, from health and safety to information governance and business continuity.
Health and safety monitoring
Track checks and their outcomes.
Information governance
Maintain oversight of data protection responsibilities.
Subject access request tracking
Monitor requests against their deadlines.
Business continuity planning and testing
Keep plans current and record tests.
Risk register
Record, rate and review organisational risks.
Policy and evidence tracking
Know which policies and evidence need review.
Governance Intelligence
Bring information together across modules to see themes, trends and outstanding actions in one place.
Themes and trends analysis
See recurring themes across records.
Recurring concern identification
Highlight concerns that keep coming back.
Audit performance trends
Follow audit scores over time.
Outstanding actions monitoring
One view of actions across the organisation.
Governance dashboards
A live overview for managers and directors.
Staff-related patterns support authorised management oversight based on documented evidence — never automated blame or disciplinary findings.
See how CGS could work for your organisation.
Book a consultation and we will discuss your services before preparing a tailored quotation.